Customer Relationship Management
Customer Relationship Management (CRM) covers all aspects of the company’s relationship with its customers. The today’s highly-computerized world is changing the buyers’ behavior and thus calls for new approaches in building corporate CRM strategies. With the advance of new selling channels due to popularization of WWW and mobile devices special emphasis is put on self-service tools, electronically-managed relationships and personalization of online consumer experience.
We specialize in providing our customers with complete CRM. Our experienced consultants have considerable experience in different aspects of building an effective CRM system. We will guide you through all the stages of the solution implementation giving a sound advice and helping you select the right strategy:
- CRM Strategy and Requirements Definition
- Business Processes Modeling & Streamlining
- Technical Architecture Design
- GUI Design and Usability Modeling
- 3d Party Software Selection and Integration
- Customization / Change Management
- Implementation / Full Testing / Deployment
- Legacy Applications Integration and Web-Enabling
- Data Migration
- Lead Qualification & Tracking
- Contacts and Accounts Management
- Campaigns Scheduling and Tracking
- Team Management and Tasks Distribution
- Document Circulation Management
- Catalog Management
- Integrated Collaborative Tools
- Customer Support Tools
- Data Analysis and Multi-level Reporting
At Horasoft we understand that the success is not only the right technology, it’s the right understanding of your business powered with the right technological solution.
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