Our clients

HORA’s Customer Satisfaction is an innovative approach that, through the use of a variety of techniques (surveys, questionnaires, focus-group, etc.), has as its goal to elicit quantitatively perceptions and expectations of our customers to identify priorities interventions enabling us to improve service delivery.

In the logic of customer satisfaction, we have identified five parameters whose perception is able to highlight the strengths and weaknesses of offered services:

  1. Reliability
  2. Responsiveness
  3. Ability to take action promptly
  4. Empathy
  5. Tangible aspects – cost, time, expertise, …

Some of Our Customers


Manpower Inc

 Aura Advanced Technologies Inc

 Buygpi Motors Inc

 Fresh For Life Inc

 Blue Mountain Hotels Group - Hong Kong

Vgs Prime Builders Pvt.Ltd

Smdid Interiors Design - UAE